TERMS AND CONDITIONS

We deliver in the UK and Channel Islands by Special Delivery or courier. Both of these require a signature. In general, we need 3-4 days to process and prepare each UK order.

• We pride ourselves in the quality of our products. On very rare occasions it may be necessary to substitute a particular chocolate/s and or decoration on chocolates  in an assortment, with another, in order to deliver to you chocolates of the highest standard.
• Whilst we do our best to deliver on the date you chose and within the time frame expected above, we cannot guarantee that we always will, especially at busy times or because of postal strikes.
• If the recipient or a person able to accept the delivery of the products is absent, the carrier will leave a notification of the delivery at the delivery address indicated by the customer asking him to claim the products. Under no circumstances can we be held responsible for any damage to the products resulting from their late recovery from the carrier.
• Any damage or loss in transit must be pointed out in writing when signing the delivery notice in the presence of the delivery person. We cannot claim against a carrier unless these precautions are taken. We always recommend writing "unexamined" on the delivery note if you do not have time to fully check the state of the parcel there and then.
• We do not despatch, nor deliver on Saturdays or Sundays.
• We advise against deliveries when temperatures are higher than that of the UK average summer. We have no control over temperatures during deliveries and so we cannot accept responsibility for any chocolate deliveries that have been heat damaged. Read our terms and conditions before placing your order.

 Order value	 Europe	World
 Order less than £20	 £7.50 4-5 days	 £10 6-8 days
 Order from £20 - £50	 £10 4-5 days	 £15 6-8 days
 Order from £50 - £100	 £12.50 4-5 days	 £17.50 6-8 days
 Order from £100 - £150	 £22.50 4-5 days	 £30 6-8 days
 Order from £150 - £200	 £25.00 4-5days	 £35 6-8 days
 Order above £200	 £30 4-5 days	 £40 6-8 days

 

Please note that we are not responsible for paying import duties where applicable. For the US, please allow us 2-3 extra days to prepare the very long FDA prior approval notice.

International courier

Order value	Europe	World
Order less than £50	£50 1-3 days	£75 2-4 days
Order above £50	£70 1-3 days	£100 2-4 days

Please note that we are not responsible for paying import duties where applicable. For the US, please allow us 2-3 extra days to prepare the very long FDA prior approval notice

Please note for all international deliveries…

• We pride ourselves in the quality of our products. On very rare occasions it may be necessary to substitute a particular chocolate/s and or decoration on chocolates  in an assortment, with another, in order to deliver to you chocolates of the highest standard.
• Whilst we do our best to deliver on the date you chose and within the time frame expected above, we cannot guarantee that we always will, especially at busy times.
• If the total weight of your order is over 2kg, we will have to split the content between 2 parcels, unless you pick the courier delivery option.
• If the recipient or a person able to accept the delivery of the products is absent, the carrier will leave a notification of the delivery at the delivery address indicated by the customer asking him to claim the products. Under no circumstances can we be held responsible for any damage to the products resulting from their late recovery from the carrier.
• Any damage or loss in transit must be pointed out in writing when signing the delivery notice in the presence of the delivery person. We cannot claim against a carrier unless these precautions are taken. We always recommend writing "unexamined" on the delivery note if you do not have time to fully check the state of the parcel there and then.
• We do not despatch, nor deliver on Saturdays or Sundays.
• We advise against deliveries when temperatures are higher than that of the UK average summer. We have no control over temperatures during deliveries and so we cannot accept responsibility for any chocolate deliveries that have been heat damaged.
• Read our terms and conditions before placing your order

We evaluate delivery charges of corporate orders individually depending on the number of drops and their location. Please tick the box for corporate orders deliveries at check out. This does not yet carry a cost. After you confirm your order, we will contact you within 48 hours with a custom quote for delivery charges.

You will then need to confirm your acceptance of this quote. Delivery costs will be charged separately after you have accepted our quote. Our aim is to give you the best price possible by evaluating the delivery complexity of each order. You can of course also pick up your order at our shop with no charge. Please don't hesitate to ask us for carrier bags to present your corporate gifts in.